Our Terms and Conditions

Terms & Conditions
Effective Date: 30 November 2022

Welcome to dorkara.com. These Terms and Conditions govern your use of our website, services, and purchases. By accessing or using dorkara.com, you agree to these Terms. If you disagree with any part, please do not use our website.

1. General
   dorkara.com is an online marketplace offering various products for sale within Bangladesh. We reserve the right to update or modify these Terms at any time without prior notice.

2. Account Registration

• You may need to create an account to place orders.

• You must provide accurate information and keep your account secure.

• You are responsible for all activities under your account.

3. Product Information

• We try to display accurate product descriptions, images, and prices.

• Colors, packaging, and details may vary slightly.

• We reserve the right to update product information at any time.

4. Pricing & Payment

• All prices are listed in Bangladeshi Taka (BDT).

• Prices may change without prior notice.

• We accept online payment methods and Cash on Delivery (COD) where available.

• Fraudulent or suspicious orders may be canceled.

5. Order Confirmation & Cancellation

• After placing an order, you will receive a confirmation message.

• Orders may be canceled due to stock issues, incorrect information, or suspected fraud.

• Customers may request cancellation before the order is shipped.

6. Shipping & Delivery

• Delivery times may vary based on location and product availability.

• Delivery delays may occur due to traffic, weather, or courier issues.

• Shipping fees may apply depending on your location.

7. Returns & Refunds

• Products may be returned within [7 days] if they are damaged, defective, or not as described.

• Items must be unused and in original packaging.

• Certain items (e.g., undergarments, used cosmetics) are non-returnable.

• Refunds will be issued after inspection of returned items.

8. User Responsibilities
   You agree not to:

• Violate any laws or regulations

• Misuse or attempt to hack the website

• Provide false information

• Use the website for fraudulent activities

9. Intellectual Property
   All content on dorkara.com—including logos, designs, text, images, and graphics—is owned by Dorkara. You may not copy, reproduce, or use any content without permission.

10. Limitation of Liability
    dorkara.com is not responsible for:

• Delays or failures caused by external factors

• Losses arising from misuse of products

• Technical issues beyond our control

11. Privacy Policy
    Your personal information is handled according to our Privacy Policy. By using our website, you agree to its terms.

12. Governing Law
    These Terms are governed by the laws of Bangladesh. Any disputes will be resolved under Bangladesh jurisdiction.

13. Contact Us
    For questions or support:
    Email: dorkara.bd@gmail.com
    Phone: 01568-983893
    Address: Chandrima Model Town, Mohammadpur, Dhaka – 1207 Bangladesh

By using this website, you agree to all the above Terms and Conditions.